Terms and Conditions

Making a Purchase

We accept any major credit card as payment. We do not complete the charge for any item until it is ready to ship.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy

VitaminBee.co.uk adheres to current legislation regarding spam emails. We take security, privacy and spam seriously. We only send mail to those who request it, your email address is not sold or shared with any 3rd party and is used solely for the purpose of VitaminBee.co.uk


Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process.

You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

If goods are found to be faulty, please contact the customer services, by email to info[at]VitaminBee.co.uk, or by using the form at the contact page providing the following details:

  1. Date of purchase
  2. Items purchased
  3. Fault(s) with product

Our returns policy does not affect your statutory rights.